Self Storage West Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage West Kensington provides self storage units and related services, including collection, delivery and removal support within our service area. By making a booking, placing items into storage or using any associated removal or transport service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm or company who requests or uses our storage or removal-related services.
Facility means the premises or locations where we provide storage units or associated services.
Unit means the individual storage unit or allocated space provided to the Customer.
Services means the storage of goods, and any related collection, delivery, handling or removal assistance that we may offer from time to time.
Goods means the items you bring to the Facility or have transported to or from the Facility under your instruction.
2. Scope of Services
Self Storage West Kensington provides secure self storage units for personal and business use, together with selected removal and transport assistance within our general service area. Storage is provided on a licence basis only. No tenancy or lease of land is created by these Terms and Conditions.
We may, at our discretion, offer additional services such as collection and delivery of items, packing assistance and related logistical support. Any such services will be described at the time of booking and form part of the overall agreement between you and us.
3. Booking Process
3.1 You may request a quotation or place a booking for storage or removal-related services through our website, in person at our Facility, or by any other method we make available from time to time.
3.2 All bookings are subject to availability and our acceptance. We reserve the right to decline any booking at our sole discretion without providing a reason.
3.3 A booking will be confirmed only when we have accepted your request and you have provided any required deposit or advance payment. Until then, no contract exists between you and us.
3.4 You must provide accurate and complete information during the booking process, including your name, billing address, and details of the items to be stored or transported. You are responsible for ensuring that the information remains up to date.
3.5 We may request identification and proof of address before granting access to a Unit or providing any removal-related services. Failure to provide satisfactory identification may result in refusal of service.
4. Term and Access
4.1 The storage licence begins on the agreed start date and continues on a rolling basis until ended in accordance with these Terms and Conditions.
4.2 Access to your Unit is permitted only during the published opening hours of the Facility or at other times we may agree in advance. We may temporarily restrict access for operational, security or safety reasons.
4.3 Only you and any authorised persons you have notified to us in writing may access your Unit. You are responsible for the conduct of any authorised persons.
5. Payments and Charges
5.1 Storage fees are charged in accordance with the tariff in place at the time of booking, unless otherwise expressly agreed in writing. Fees are normally payable monthly in advance.
5.2 Charges for any removal, collection, delivery or additional services will be agreed at the time of booking and are payable as specified on your invoice or confirmation.
5.3 Payment must be made using a payment method accepted by us. We reserve the right to change the accepted payment methods at any time.
5.4 If payment is not received by the due date, we may apply late payment charges, restrict access to your Unit and suspend any scheduled removal or transport services until your account is brought up to date.
5.5 Continued non-payment may result in us exercising a lien over your Goods and, ultimately, selling or disposing of them to recover outstanding charges and reasonable costs, in accordance with applicable laws.
5.6 We reserve the right to review and vary our fees from time to time on giving you reasonable notice. If you continue to use the Services after any change takes effect, you are deemed to have accepted the revised charges.
6. Cancellations and Amendments
6.1 You may cancel a storage booking before the start date by providing written notice. Any deposit or advance payment may be refunded in full or in part at our discretion, subject to any minimum notice period notified at the time of booking.
6.2 For removal, collection or delivery services, you may cancel or amend a booking subject to any specific terms notified at the time of booking. We may charge a cancellation or amendment fee where short notice is given or costs have already been incurred.
6.3 We reserve the right to cancel or amend a booking if we are unable to provide the Services due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action or equipment failure. In such cases, we will aim to offer an alternative date or a refund of any fees paid for the affected service.
6.4 If you materially breach these Terms and Conditions, we may terminate your storage licence and any related services with immediate effect. You will be given reasonable opportunity to remove your Goods, subject to payment of all outstanding charges.
7. Use of the Unit and Prohibited Goods
7.1 You are responsible for packing your Goods securely and for ensuring that they are suitable for storage and transport. We do not inspect your Goods and are not responsible for any deterioration or damage caused by inadequate packaging or inherent defects in the items.
7.2 You must not store or arrange to transport any of the following prohibited items:
Dangerous, hazardous, toxic or flammable materials, including gas canisters, petrol, solvents, paints and fireworks.
Illegal items or substances, including stolen goods or contraband.
Perishable goods, live animals, plants or any biological matter that may decay or attract pests.
Firearms, weapons, explosives or ammunition.
Cash, high-value jewellery, important documents or other items where specialised secure storage would be more appropriate.
7.3 The Unit must be used solely for storage and not as a workplace, office, living accommodation or for any unlawful or dangerous activity.
7.4 You must keep the Unit clean and in good condition and ensure that no damage is caused to the Facility or any equipment. You will be liable for the reasonable cost of repairing any damage caused by you or your authorised persons.
8. Security and Access Control
8.1 You are responsible for locking your Unit securely and for keeping any keys, access cards or codes safe and confidential.
8.2 You must not allow any unauthorised person to use your access credentials, and you must notify us promptly if you believe that security has been compromised.
8.3 We may request identification before granting access to the Facility or releasing Goods as part of a removal or collection service.
9. Insurance and Customer Responsibility
9.1 You are responsible for arranging suitable insurance cover for your Goods while in storage and during any transport or removal services, unless we expressly agree to provide insurance under a separate agreement.
9.2 You warrant that you are the owner of the Goods or are authorised by the owner to store and arrange transport for the Goods.
9.3 You shall indemnify us against any claims, costs or expenses arising from your breach of these Terms and Conditions or from any claim by a third party relating to the Goods.
10. Liability
10.1 We will provide the Services with reasonable care and skill. However, our liability to you is subject to the limitations set out in this clause.
10.2 We shall not be liable for any loss, damage or deterioration of the Goods unless caused directly by our negligence or breach of duty. In any event, our total liability in respect of any claim shall not exceed the lower of the reasonable replacement value of the affected items or any financial limit notified by us in advance.
10.3 We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storms, theft, vandalism, acts of third parties, war, terrorism, civil commotion, industrial disputes, power failures or breakdown of equipment.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, loss of data or loss of opportunity arising out of or in connection with the Services.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11. Waste Regulations and Environmental Responsibilities
11.1 You must not leave any waste, packaging materials or unwanted items in corridors, loading areas or any other part of the Facility. All waste must be removed by you and disposed of responsibly in accordance with applicable waste and recycling regulations.
11.2 The Facility is not a waste disposal site. You may not use your Unit or any associated removal service to dispose of controlled, hazardous or prohibited waste.
11.3 We reserve the right to charge reasonable fees for the removal and disposal of any items or waste left behind by you, including after your storage licence has come to an end.
11.4 If we reasonably believe that any Goods stored or transported under your instruction present an environmental or safety risk, we may arrange for their removal, disposal or treatment at your cost and without prior notice, to the extent permitted by law.
12. Removal and Transport Services
12.1 Where we provide collection, delivery or removal-related services, you are responsible for ensuring safe access and adequate parking or loading space at the collection and delivery addresses.
12.2 Any estimated arrival times are provided as a guide only and are not guaranteed. We accept no liability for delays caused by traffic, access difficulties, or other circumstances beyond our reasonable control.
12.3 You must ensure that all items to be moved are properly packed and ready for transport at the agreed time, unless packing services have been specifically included in your booking.
12.4 Our staff are not authorised to dismantle or reassemble complex furniture, disconnect appliances, or carry out any activity that may pose a risk to health and safety, unless expressly agreed in writing.
13. Ending the Storage Licence
13.1 You may end your storage licence by giving us the minimum notice specified in your booking confirmation or tariff. On or before the final day of your licence, you must remove all Goods from the Unit and return it in a clean and tidy condition.
13.2 Any Goods left in the Unit after the end of the licence period may be treated as abandoned. We may remove, store, sell or dispose of such Goods and apply any proceeds towards outstanding charges and reasonable costs.
13.3 We may terminate your storage licence by giving not less than the minimum notice specified in your agreement, except where we are entitled to terminate immediately due to a material breach or safety concern.
14. Data Protection and Privacy
14.1 We collect and process personal data in the course of providing the Services, including for identity verification, account management, security and billing.
14.2 Your personal data will be handled in accordance with applicable data protection laws and our privacy practices in force from time to time.
15. Variations
15.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational requirements.
15.2 We will notify you of any material changes that affect your existing agreement. If you continue to use the Services after such notice, you are deemed to have accepted the revised Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations at any time, provided that this does not materially reduce the level of service you receive.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.
